Hours of Operation: Mobile Sports Wagering Account App is open for wagering 24/7
Support Number: (602) 922-7865
Support Email: [email protected]
Where can I sign up for a Mobile Sports Wagering account?
You can create a Mobile Sports Wagering account in person at the Sportsbook. You will need to provide your- THE Card, driver’s license or government issued ID, social security number, fill out a W-9 (US Residents only).
Where can I deposit money into my Mobile Sports Wagering account?
You can deposit money, cash only at the Sportsbook desk or kiosk.
When can I make a deposit to my Mobile Sports Wagering account?
Deposits and withdrawals can be made at the Sportsbook desk during normal Sportsbook hours. Kiosks are available for deposits 24/7.
What are the minimum withdrawals and deposit amounts?
There is no minimum for withdrawals, the minimum deposit amount is $25 (Twenty-Five Dollars.)
Where can I withdraw account balance from my Mobile Sports Wagering account?
You may withdraw funds at the Sportsbook during regular business hours.
Do I need to sign up for a Loyalty card?
Yes, guests need to sign up for a THE Card in order to get a Mobile Sports Wagering account. THE Card number will be used as the username and you will receive a password to log into account.
What documents are needed to create a Mobile Sports Wagering account?
You need to provide the following: driver’s license or government issued ID, THE Card, fill out the Mobile Sports Wagering Account application with Terms and Conditions and sign a W-9 if a US resident.
Can I log into my Mobile Sports Wagering app and check lines while not located in Arizona or property?
Yes, you can log in and view information (only) but you are not allowed to make any wagers.
Do I have to be in Arizona at the time of the sports event that I placed a bet on?
No, if you placed a bet at the Casino in advance of the game you do not need to be in Arizona when the game is played. However, you will need to be at the Casino to make wagers.
Do you offer in game-wagers?
Yes, on selected markets.
What is the minimum bet that I can wager on the Mobile Sports Wagering app?
$1.00 (one dollar)
What time can I place wagers?
You can place wagers on the app 24/7.
If I make a wager, can I void it if I make a mistake?
No, the app will ask you to verify the wager before you submit. Once you have verified and confirmed wager, you cannot void your wager.
What if I don’t use my Mobile Sports Wagering account for some time?
Mobile Sports Wagering accounts will be suspended after 36 months without any wagering activity. Accounts can be reactivated in person at the Casino (valid ID will be required).
Can I use any carrier for the Mobile Sports Wagering app?
Yes, Mobile Sports Wagering app will work on all major cell carriers. You can also make wagers thru Wi-Fi if no cell carrier is available. Gila River Gaming Enterprise is not responsible for the performance or connectivity of guest’s mobile device and/or service provider.
If I need my password reset or need help, who can I contact?
You can visit the Sportsbook desk during normal business hours. After hours contact support at (602) 922-7865 or [email protected]
On Property Support
If guests have any issues regarding wagers, payouts, retail, mobile or any other concerns, guests may contact Sportsbook management during normal Sportsbook business hours. The Cage is responsible for cashing sports tickets only and do not resolve Sportsbooks related issues. Sportsbook management will try to resolve issues using our Sports book house rules and regulations approved by the Gila River Gaming Enterprise. If the Sportsbook cannot resolve the issues, guest may contact the Gila River Gaming Enterprise.
Off Property Support
If guests have any issues regarding wagers, payouts, retail, mobile or any other concerns, guests may contact BetMGM customer support line at (602) 922-7865 or email [email protected] for assistance.